বিবরণ : Executive Officer, Customer Services. সংস্থা : MetLife Bangladesh. অবস্থান : Dhaka

Job Scope

The incumbent will be responsible for providing face to face services to walk-in customers from any of the MetLife Customer Touch Points or Sales & Customer Touch Points located across the country. The key role is to identify and assess customers’ needs, provide appropriate solutions and build sustainable/meaningful relationship of trust through open and interactive communication. While serving customers he/she needs to follow communication procedures, guidelines, practices and policies.

Key Responsibilities

● Handling walk-in customers and provide services through communication of policy information using applicable administration systems, applications or tools.

● Executing changes/ correction of customer information (e.g., mobile number, address, etc.) using applicable solutions and following standard policy and procedures.

● Receiving customer requests/ documents using applicable solutions.

● Receiving complaint from customers and providing support or solutions related to escalations.

● Supervising ‘Over the Counter (OTC)’ Premium Collection Unit of same location.

● Preparing daily, weekly and monthly reports of associated task and sharing with appropriate authority in a timely manner.

● Promoting digital adoption as per the directives from management.

● Supporting business growth objectives of the Company.

● Performing administrative duties to manage the office and travelling to and/or supporting other Customer Touch Points if and when needed.

● Maintaining close liaison with Head Office while performing tasks associated with the above.

● Completing tasks assigned by management on a need-basis in a timely manner.

Educational Requirements

· Bachelor (4 Years)/ Master’s degree from any discipline

Required Experience

· Freshers are encouraged to apply. However, any exposure or experience in relevant field will be an added advantage.

Functional Competencies

● Strong interpersonal & communications skill.

● Strong problem solving, analytical and strategic capabilities.

● Advanced skills in Microsoft PowerPoint.

● Proactive attitude and ability to understand end-to-end processes.

● Ability to work under pressure.

● Commendable computer literacy.

Job Location

· Anywhere in Bangladesh in regional Customer Touch Points or Sales & Customer Touch Points.

Leadership Competencies

· Thinks Strategically – Sets direction aligned to the company’s strategy, applying an external and global perspective to meet local and global needs.

· Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse, and multi-functional teams to successfully drive business objectives.

· Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change, and ensuring high standards.

*MetLife Bangladesh is an equal opportunity employer and encourages diversity at workplace

Application Deadline: March 14, 2024